FAQ
Q: If I submit an abstract do I have to attend the Congress?
A: All accepted abstracts are scheduled in the Scientific Programme either as Oral or E-Poster presentations. It is expected that at least one author of the abstract attends the meeting to present the work and answer questions. Only abstracts of registered participants will be scheduled in the final Scientific Programme.
Q: I have submitted an abstract, when will I know if it has been accepted?
A: Only after all abstracts have been reviewed by the Scientific Committee will notifications be sent to the abstract submitters. Every effort is made to conclude this process within two months after the abstract submission deadline.
Q: How can I make changes to an abstract I have already submitted?
A: You may enter the Abstract Submission system with your username and password and make changes to your abstract until the submission deadline. No abstract changes will be accepted after this date.
Q: If my abstract is accepted, where will it be published?
A: Copies of your accepted and registered abstracts will be available on the Congress website and App. Accepted abstract will also be published in an online supplement to RAPM Journal.
Q: I am having trouble logging into the abstract submission system – my username/password is not working
A: Please try one of the following options via the abstract submission page:
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- In case you are using “Internet Explorer”, please try other internet browser, e.g. “Google Chrome” or “Mozilla”
- When you copy and paste your user name and password please make sure there is no extra space at the beginning or the end of them
- In case your password contains the letter “O” please make sure you do not type “0” (Zero) instead the letter “O”
- Please note that the username or ID received when registering for the congress is different to the abstract submission. Please use the abstract submission username or “create new account”
Q: I created a new account but did not receive my username?
A: Please note that the username is shown in the “Subject line” in the confirmation email received when setting up a new account.
Q: Is the Congress CME accredited?
A: Once the Scientific Programme has been finalized, an application for CME credits will be made to the European Accreditation Council for Continuing Medical Education (EACCME). The EACCME is an institution of the European Union of Medical Specialists (UEMS): www.uems.net. For further details on CME-CPD Accreditation and how to receive your CME/CPD Certificate, please visit the CME-CPD Accreditation page.
Q: How can I claim my CME-CPD credits after the Congress?
A: After the Congress your CME-CPD certificate will be delivered electronically after completing the educational evaluation and credit claiming procedure. The process will take 5-10 minutes. We thank you for your feedback as it is an important part of the CME-CPD accreditation process and helps improve future educational offerings.
Q: Where is the Congress taking place?
A: The Congress will take place at The Euskalduna Conference Centre and Concert Hall in Bilbao, Spain. For more information on the venue please visit the General Information Page.
Q: How do I get from the Airport to the Congress Venue?
A: The Bizkaibus Line (A3247 Bilbao-Airport) connects the Bilbao Termibus with the airport. The bus stops in Gran Vía 79 (about 5 minutes’ walk from the Congress venue), Plaza Moyua and Alameda Recalde 11. For further information on how to get to The Euskalduna Conference Centre and Concert Hall, please click here.
Q: Can you please send me details of public transport? Do you have a map of the city or area surrounding the venue?
A: For up-to-date tourist information including public transport information and maps, please visit Bilbao’s official tourist information website.
Q: How can I find out information about hotels and their rates for this Congress?
A: Kenes is offering Congress participants specially reduced rates for various hotels around the Congress venue. Information, pictures, location and rates are available on the hotel accommodation page.
Q: How can I book my room and should I pay in advance?
A: In order to book a room, please click to book online. Please note that full payment is required upon booking.
Q: Will I receive a hotel confirmation?
A: Yes. A detailed confirmation will be sent to you by email as soon as the booking is confirmed, and the payment is received.
Q: Can I book a hotel room without registering for the Congress?
A: Yes. You can book your room without registering by clicking on the “Booking” button of your chosen hotel available on the website via the hotel accommodation page. If you need further assistance, please email the Hotel Accommodation Department.
Q: How can I book rooms for a group?
A: For group booking (10 rooms and more) please fill out the Group Booking form. Different payment and cancellation conditions apply.
Q: Can I cancel my hotel booking
A: There are different cancellation policies for different hotels and depending on the time of booking. When booking, please check the cancellation policy summary that appears on the booking page. For bookings that have already been made, please view the terms and conditions of your specific reservation.
Q: How do I apply for a visa?
A: Visa regulations depend on your nationality and country of origin. Please contact your nearest Spanish embassy at least twelve weeks prior to your departure for full visa requirements.
Q: Where can I get a Congress invitation letter so that I can apply for a visa?
A: Invitation letters for visa purposes are available only to registered participants. The option to issue an invitation letter is available within the registration process. At the end of the registration process you will be able to generate an invitation letter, and you will also receive a confirmation email with a link to the invitation letter.
Q: Is it possible to send an official invitation letter directly to my local Consulate?
A: Unfortunately, we are unable to send invitation letters directly to consulates. Invitation letters are prepared solely for individuals and are mailed directly to them.
Q: How do I register for the Congress?
A: In order to register for the Congress, please register online.
Q: How can I pay the registration fees?
A: Payment of registration fees can be made by credit card or bank transfer. For full details please click here.
Q: Can I receive an invoice under the sponsoring Company/ Hospital’s name?
A: Yes. During the registration process when inserting registration information, insert the required billing address in the Invoice Address field – this information will appear on the invoice you receive by email when completing the registration process.
Q: Can I register for the Congress without paying?
A: Yes, but your registration will be confirmed only when full payment is received.
Q: Can I register before the early fee deadline and pay later?
A: In order to benefit from the early fee registration discount, payment must be received before the deadline.
Q: Can I register onsite?
A: Yes. Onsite registration is available during the Congress days. Onsite fees will apply.
Q: What does my registration fees include?
A: For full detailed entitlements, please check the registration page.
Q: Will I receive a confirmation letter after I have finished registering?
A: Yes. A detailed confirmation letter and receipt will be sent to you by email as soon as payment is received and registration is completed. You may use this confirmation letter for visa application purposes.
Q: Can I bring my child/my family with me at the Congress?
A: All event activities (including educational sessions, meal functions, exhibit hall, etc.) are exclusively reserved for registered attendees. Non-registered persons (including children, family members, colleagues, etc.) will not be permitted in any of the event areas. Badges provided at registration are required for entrance into all functions and will be strictly enforced.